DC17 ANIMAL VACUUM
by marvin
(eagle point oregon)
A bad mistake - don't buy!!
Purchased the DC17 animal vacuum and the first time we vacuumed we thought WOW, this vacuum is pulling dirt and hair out of the carpet that our old vacuum missed. Filled the canister up 3 times the first time we vacuumed.
The next time we vacuumed, filled the canister up 3 times. The 10th time we vacuumed, filled the canister up 3 times.
Upon close examination of the content of the canister, we discovered almost all of the content was carpet fiber. The DC17 was eating our carpet.
The brush on the DC17 is as stiff as a steel brush. Using the DC17 on our carpeting (which is a high quality carpeting) has nearly ruin all our carpeting in our home.
Contacted Dyson - they indicate they do not make a brush for the DC17 which is softer. Dyson's solution, turn off the beater bar. We tried turning off the beater bar on the vacuum and it leaves the carpet as if it has not been vacuumed.
The DC17 is expensive. From checking the internet after the fact, we discovered others have had the same problem with the DC17 eating/ruining their carpet.
Asked Dyson if they would exchange the our 3 month old DC17 for a refurbished lowed model which has softer brushes.
There response was no - use the DC17 with the beater bar turn off.
Our experience - we cannot recommend either the Dyson vacuum cleaners or Dyson's customer service. We wasted over $540 on a vacuum which we can not be used and has destroyed our carpet.
