DC17 ANIMAL VACUUM

HOME | What's NEW | CONTACT US | PRIVACY

DC17 ANIMAL VACUUM

by marvin
(eagle point oregon)

A bad mistake - don't buy!!

Purchased the DC17 animal vacuum and the first time we vacuumed we thought WOW, this vacuum is pulling dirt and hair out of the carpet that our old vacuum missed. Filled the canister up 3 times the first time we vacuumed.

The next time we vacuumed, filled the canister up 3 times. The 10th time we vacuumed, filled the canister up 3 times.

Upon close examination of the content of the canister, we discovered almost all of the content was carpet fiber. The DC17 was eating our carpet.

The brush on the DC17 is as stiff as a steel brush. Using the DC17 on our carpeting (which is a high quality carpeting) has nearly ruin all our carpeting in our home.

Contacted Dyson - they indicate they do not make a brush for the DC17 which is softer. Dyson's solution, turn off the beater bar. We tried turning off the beater bar on the vacuum and it leaves the carpet as if it has not been vacuumed.

The DC17 is expensive. From checking the internet after the fact, we discovered others have had the same problem with the DC17 eating/ruining their carpet.

Asked Dyson if they would exchange the our 3 month old DC17 for a refurbished lowed model which has softer brushes.

There response was no - use the DC17 with the beater bar turn off.

Our experience - we cannot recommend either the Dyson vacuum cleaners or Dyson's customer service. We wasted over $540 on a vacuum which we can not be used and has destroyed our carpet.

Comments for
DC17 ANIMAL VACUUM

Average Rating

Click here to add your own comments

Jul 06, 2010
Rating

DC17 Switch Problems
by: Anonymous

I'm having the on/off switch replaced for the 2nd time and the vacuum is only 6 months old.

Apr 19, 2010
Rating

Dyson DC07 Animal
by: Noel

When we purchased our Dyson DC07 upright vacuum approx. 5 years ago we were very impressed... Loved it and recommended it to friends.

Now the warranty is up, so lets see... we had to replace the LIFETIME post motor filter (you know the one that you're not supposed to touch!)... the only reason I realized there was a potential problem was when the burning I was smelling was from the torn and melted gasket around the filter.

I know what the job of the filter was, but this thing was covered in such a thickness of dirt---the authorized Dyson dealer/repairer indicated he had never seen a filter so bad.

I ordered the replacement filter and gasket (sold separately) (total approx. $45) from the the Dyson helpline (before being made aware about the authorized dealer in my area)... no reason could be given when asked why the LIFETIME filter would need to be replaced.

To be on the safe side I had the dealer put in the new filter and gasket( which was also sold there, cheaper). All was good, I was charged only $5 bucks by the dealer and ready to get many more years from my relatively new vacuum. So much for that thought...

About one month later the motor seized up (Called the dealer - $185. to replace). Was told the clutch would likely be the next thing to go (common on these models). No thanks....will be looking at a Hoover (Rated #1 by Consumer Reports). 5 years out of "high end" vacuum.....not enough.

X Close Editor

Apr 19, 2010
Rating

Submitted by: Noel

Title

Comment
When we purchased our Dyson DC07 upright vacuum approx. 5 years ago we were very impressed... Loved it and recommended it to friends. Now the warranty is up, so lets see... we had to replace the LIFETIME post motor filter (you know the one that you're not supposed to touch!)... the only reason I realized there was a potential problem was when the burning I was smelling was from the torn and melted gasket around the filter. I know what the job of the filter was, but this thing was covered in such a thickness of dirt---the authorized Dyson dealer/repairer indicated he had never seen a filter so bad. I ordered the replacement filter and gasket (sold separately) (total approx. $45) from the the Dyson helpline (before being made aware about the authorized dealer in my area)... no reason could be given when asked why the LIFETIME filter would need to be replaced. To be on the safe side I had the dealer put in the new filter and gasket( which was also sold there, cheaper). All was good, I was charged only $5 bucks by the dealer and ready to get many more years from my relatively new vacuum. So much for that thought... About one month later the motor seized up (Called the dealer - $185. to replace). Was told the clutch would likely be the next thing to go (common on these models). No thanks....will be looking at a Hoover (Rated #1 by Consumer Reports). 5 years out of "high end" vacuum.....not enough.

Cancel Delete Delete & Ban

throbber Updating Comments page...

Mar 06, 2010
Rating

Upset with Dyson
by: Anonymous

We bought our Animal Dyson 2 years ago. The last 2 months the vacuum started eating our linoleum and scratching the hard wood floors. After sending the vacuum off to Chicago and not having a vacuum for over 2 weeks. We were told there is nothing wrong with the vacuum and they won't replace anything because we were probably using the vacuum on the wrong setting. Sorry I was using the right setting and the vacuum ruined my floor. Nothing they can do about it they tell me. Has anyone gone farther to find out if they will replace the vacuum or even your floors. I don't know where to begin.

Feb 05, 2010
Rating

I hate the Dyson vacuum!
by: Anonymous

I have the Dyson Animal vacuum and I hate it! It is really difficult to get the dirt out of the canister. I have to reach in with my hands or use a sharp object to pull it down and out. The vacuum is too heavy and a pain to maneuver, regardless of what they say about the ball. It is also hard to move from hardwood to carpet. Every time I use it I swear it was designed by a man who has never used a vacuum in his life.

Nov 29, 2009
Rating

Forget The Carpet Eating Dyson! Get The Air Storm
by: Anonymous

I have heard about the Dyson vacuum cleaner units eating and destroying carpeting over and over again! Why would anyone take the risk? I purchased the Air Storm HEPA vacuum cleaner and all I can say is that it's amazing! It cleans better then any vacuum cleaner I ever owned and you can fill the dirt bag to the tippy top and it never loses suction or cleaning ability! It cleans pet hair and dander like a dream! Also it's not made in China!!!!! IT'S MADE IN THE USA! Search for the Air Storm HEPA vacuum cleaner online for the best deal and you will never be sorry!

Nov 29, 2009
Rating

Disappointed!
by: Anonymous

I bought the DC17 at Target on Black Friday. Great deal! $200.00 off + used a $10.00 cash card from Target + I opened up a charge and got 10% off my total. I was very excited. Went home vacumed, very pleased with the performance. Next day I was showing my daughter how powerful the DC17 was and it didn't work. I pulled apart everything I could find that came apart. An hour later, the wand finaly had suction but the canister wouldn't pick up. Called Dyson I was told I could take it to a shop that was out of my way or take it back to Target. I went back to Target, got home and realized they gave me the wrong dyson. I came home with a DC25. After researching both Dyson's I think I'm going to keep the DC25. Wish me luck!

Oct 14, 2009
Rating

Dyson DC17 Animal - Hate it!
by: Julie Swenson

When new this vacuum pulled out the thread that held the carpeting together. It looked like we had the carpet professionally cleaned. After 1 year the suction started going and by the 2nd year we had replaced every moving part on the plastic monster.

It will not pick up tiny pieces of gravel... blows dust and pet hair out of the sides. For a expensive machine it is a piece of crap. Do not buy.......not worth it. Not worth 1/4 of the price.

Sep 16, 2009
Rating

very upset
by: lindsey

well i was so excited when i got my dyson! but it really ate my carpet! pulled fibers out of the carpet adn wound them around the bar. i have since broken it since its always happening i have to crawl around on my floor with sissors and cut any "lose" strings before using it. its great as long as your not using it on the floor!

May 26, 2009
Rating

its been a problem
by: retardturtle

ive been in the vac repair business for a few years now. i repair and restore them..the owner and the salesmen sell them...and dysons number one issue is the brushroll...turn it off and you get some suction..thats it....u need the agitation from the brushroll and that in turn will give u deep cleaning and a nice groomed carpet...dysons are all show and no go...a good riccar vibrance[white one]with the 10amp commercial motor..floating carpet head...softer brushroll..4 yr unconditional warr...or a panasonic ug-583 same features as above w 3yr warr....both will give you at least 10 years of sevice for under 300.oo bucks if u come w cash in hand cause cash is king and sales r slow...

May 22, 2009
Rating

About Dyson DC 17's Eating Carpet!
by: Anonymous

I have heard about this problem and I think that Dyson may find itself in a class action law suite over this problem! I sell the Air Storm HEPA vacuum cleaners and its great with dog fur! I have two very large tibetan Mastiffs that blow their huge bottom coat every spring which is right now and my own Air Storm does a great job of cleaning the fur without any problems at all! In fact the Air Storm is designed to compress the dust and fur into it's collector bag without ever a loss of suction!