Dyson DC18 vacuum hype

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Dyson DC18 vacuum hype

by Zuzu
(Canada)

I had the Dyson DC18 vacuum cleaner for almost 2 years when it completely clogged with pet hair. I took it in to my local vacuum repair shop and they told me to talk to the hand.

Apparently, what is not so well promoted about Dyson is the fact that any service must be done in Ontario. I must pack up my vacuum, send it at my expense to Ontario and wait for it to be fixed and returned to me.

When I begged them to please, please, please just try and declog my Dyson DC18, they kindly did and then told me what their experiences with Dysons have been.
In a nutshell, they are overhyped and cannot live up to their advertising. The vacuum DOES lose suction with a fuller cannister and any bagless vacuum makes a filty dusty mess when it is filling up and when being emptied.

I was directed to a few videos available on youtube, comparing the Dyson to Miele and some other models. I ended up buying a Miele canister model, with certified Hepa filter and amazing suction. I love my Miele and am now shopping my Dyson around on an internet classified site, hoping to get some return on my money.

I will heartily recommend NOT buying a Dyson to anyone who asks my opinion, but people seem to really believe the Dyson hype.

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Dyson DC18 vacuum hype

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Aug 31, 2010
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Dyson DC18
by: c clement

BUYER BEWARE!!

This vac is one of my biggest aggravations and I curse the day I bought my Dyson DC18 vacuum and got rid of my old vac.

Yes, it is bagless, if you don't mind digging out the can every time you try to empty it, and occasionally scraping out the buildup on the metal sieves inside because the holes are clogged over with home made cement (a combination of pet hair/oils and dirt).

And did anyone ever try to maneuver "the wand" cleaning tool? Like trying to eat spaghetti with a rake. This big, long, stiff tube comes out the top. You have to stand several feet away from anything you are cleaning because it is so long, and then if you are using the attachment it is just useless. It's like it came with a toddler's toy vac. Ridiculous!

The cord, nice and long but just a bit too long, or too short, to wrap it up and then attach it by the clip. The clip ALWAYS ends up at the bottom curve where it is impossible to attach it.

My Dyson DC18 has been in the shop more than any other vac I've ever owned. I'm always having to "reset" the head. It falls over all the time because the "stand up" mechanism is iffy. Hit or miss at best.

It is more maneuverable under furniture, but still not quite good enough that I don't have to get the broom out anyway.

Suction is good, but what's the point in spending all that money on something that is not really all that great?

Where the dirt reservoir attaches to the vac is always packed up with pet hair. This never stops. I have dug and dug, but there it is again next time I empty. A big wad of pet hairs sticking out of the vac where it didn't quite make it into the dirt tank.

I could go on but I don't want to dedicate any more time to this. Just wanted you to know.

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Aug 31, 2010
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Submitted by: c clement

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BUYER BEWARE!! This vac is one of my biggest aggravations and I curse the day I bought my Dyson DC18 vacuum and got rid of my old vac. Yes, it is bagless, if you don't mind digging out the can every time you try to empty it, and occasionally scraping out the buildup on the metal sieves inside because the holes are clogged over with home made cement (a combination of pet hair/oils and dirt). And did anyone ever try to maneuver "the wand" cleaning tool? Like trying to eat spaghetti with a rake. This big, long, stiff tube comes out the top. You have to stand several feet away from anything you are cleaning because it is so long, and then if you are using the attachment it is just useless. It's like it came with a toddler's toy vac. Ridiculous! The cord, nice and long but just a bit too long, or too short, to wrap it up and then attach it by the clip. The clip ALWAYS ends up at the bottom curve where it is impossible to attach it. My Dyson DC18 has been in the shop more than any other vac I've ever owned. I'm always having to "reset" the head. It falls over all the time because the "stand up" mechanism is iffy. Hit or miss at best. It is more maneuverable under furniture, but still not quite good enough that I don't have to get the broom out anyway. Suction is good, but what's the point in spending all that money on something that is not really all that great? Where the dirt reservoir attaches to the vac is always packed up with pet hair. This never stops. I have dug and dug, but there it is again next time I empty. A big wad of pet hairs sticking out of the vac where it didn't quite make it into the dirt tank. I could go on but I don't want to dedicate any more time to this. Just wanted you to know.

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Dec 02, 2009
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Dyson dc slim 18
by: David

Have used the Dyson dc 18 vacuum for over a year, my first Dyson, machine #16 in my house, this is my daily, so easy to use, great suction,easy to empty, light weight, almost perfect.

Tools are only ok, no better and this machine is not a deep cleaner on thick carpets, must do the weekly clean with stronger beating machine. Still, love it.

Nov 25, 2009
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Warning about Dyson DC18
by: Kathleen

Update on previous review. I am now nearing a month without my very expensive Dyson DC18 vacuum. Nobody has, nor can find the little motor which drives the brushes. I emailed the company with my dissatisfaction, and was answered with a response to call 'customer service' (which I had done previously to get their 'authorized' repair shop, you would think they would have SOME connections with dyson for parts!).

Anyway, I did call hoping to expedite the repair these 2 days before Thanksgiving! After being on hold for 7min. the agent who represents this company could not be more disinterested, could not tell me anymore than what I already knew. Total waste of time. At this point I have no hope, and have visions of my vacuum in the shape of hard earned money in a garbage heap! Take warning.

Nov 18, 2009
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Dyson DC18
by: Kathleen

OK, Yes the Dyson DC18 is a good vacuum, great machine. I like all the features I bought it for. The Dyson works probably as well as any high end vacuum you would expect to perform.

HOWEVER, I don't know why it takes so long to get parts to replace. I am now on week three with no date in site. 'It's backordered, lady', says the official Dyson repair place they sent me to!(and they have no loners available).

Now, with 3dogs, 3kids, including my husband, Thanksgiving is next week. I have to buy another vacuum, that I neither have room for or can afford. You can weigh your options. But, for me, I will never purchase another Dyson, it's not worth it at any price.