by Steve
(New York)
I have a 2 year old Hoover vacuum. I've been very satisfied with its cleaning and ease of use.
I did some research before buying my machine. However, what I have found is there are no reviews on durability or the company themselves! What happened to Hoover!
I've had multiple items break on the machine and it has been a headache after headache. Now I've been waiting for a switch for 2 months that is on back order (this is a 2 year old machine not 20 year old).
I've been in touch with multiple service centers and get the same answer from them all. Apparently I'm not the only one having problems with durabilty and getting parts.
At 2 different service centers I went to (whom repair all brands) I saw dozens of Hoover vacuums lined waiting weeks for parts(and other common brands). None of these review web sites test durablity or company quality. Only cleaning power.
I recomend talking to a local vac repair store before buying any machine. Be sure to ask them what commonly malfunctions and how long it takes to get a part!
Or what companies are willing to back what they produce! Hoover obviously does not!
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