Oreck Upright

by Joseph
(Maryland)

About 10 months ago, I bought an upright vacuum from an Oreck outlet in Delaware (the one in Kirkwood highway, prices corner near WSFS).

Everything was ok until 2 months ago (Feb. 08), the vacuum just stopped working. I brought it to the Oreck outlet store where I bought it and I was told that the motor needs to be replaced (because shredded papers were in the area) and because the papers are in the motor, they would NOT HONOR their warranty.

I was surprised and I even told the lady that their advertisement even showed the vacuum suctioning a bowling ball (and who would intentionally put papers on the motor).

I was told to pay for the new motor and replacing the motor for $95.00. I even called Oreck's rep. @ 1800 289 5888 and I was told that the offer of their outlet was good (HONORING THE WARRANTY I THINK IS BETTER!).

I think that their advertisement is misleading, yes, probably they could suck a bowling ball, but if in case it went inside the vacuum ( which is supposedly what vacuums should do in the first place), then, you're on your own - WARRANTY NOT VALID ANYMORE. How convenient for them, and inconvenient to customers like me.

Moral lesson: Buy the cheapest vacuum with no warranty which you could use at least for 6 months to a year because in the end, they will find a reason not to honor the warranty. And don't even think Oreck is superior ( like honoring warranty) to other vacuum, they just advertise more and COST MORE!