Sentria complaint

I need to know how to file a complaint. My husband and I paid a local distributor for a new machine on 3/26/09.

After numerous phone calls to him leaving voice messages, April 11th he delivered but left no bags with the promise of returning on Sunday, which was a "no show".

After he left, I reviewed machine which is a USED vacuum cleaner, no warranty papers, etc. I left him another voicemail today to bring a new machine or return our money.

Any assistance in directing me to the avenue to pursue this would be appreciated. Many years ago I had a Kirby and this is our 2nd purchase.

I am willing to pursue this to the extent of making this right.

Vickie Fisher, 704-436-9050(h) (704)743-1039 (w)

Someone please direct me to a source to correct this situation. Thank you.