Shark Infinity

by Sharif
(PA)

We got the turquoise Shark Infinity vacuum cleaner. Although it has good suction, on my first use of it I broke the belt...

Thought I could pick up a replacement from Kmart or Walmart.. Although Kmart sells their vacuums, they don't sell the replacement items.

So I decided to search Shark's site to find out info about the belt and only found that I would have to go through customer service.

I called to ask what belt number, before they could help me in anyway, they needed to take down my personal information, including name, phone number and street address, all I wanted to know was what belt model I could use and where I can pick one up from.

Guess what, you can only get it through Shark and it's $7.95 for the belt set (apparently it has 2 belts) and shipping is $4.95 for two belts.

The customer service lady asked me if I wanted to order it. I told her no, because I just got my Shark Infinity NV30 vacuum last month and used it one and the belt broke and now I have to shell out almost $13 for belts that I can only get through them so I'll probably be returning the vacuum.

At that point she offered to send me the belts free. Great!!! But then what, use it one more time and get another belt?

I'm planning to return my Infinity NV30 and get a Dyson or something. We'll see if the difference in price will make up for lack of peace of mind with the Shark.