The Dyson DC-17

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The Dyson DC-17

by Kelly
(Spotsylvania, VA USA)

Loved, loved, loved my Dyson DC-17 vacuum cleaner!

That is until I moved from my home that was mostly tile and not a lot of carpet. The carpet was also about 2 1/2 years old so the new "fuzzy" from the carpet was long gone.

But then... I moved into a home that had a lot more newer carpet and then I started having problems. My biggest complaint is that the fuzz, hair, ect. gets caught in the belt that holds the bead bar to the unit.

This causes the Dyson DC-17 vacuum to have to be taken apart so that I can take the fuzz and hair out off the belt otherwise is makes a very high pitch sound and does not work properly.

After many calls, e-mails, I have been told to first run the "no bead bar" option and then vacuum, does not work, then I was told to completely vacuum without the bead bar and then the vacuum does not pick up fuzz, hair.

I have to stop and take apart the vacuum (as I was taught by a Dyson rep to do) and pull the fuzz and hair out of the unit and put it back together, after vacuuming every single room of my house.

Dyson has also told me that it is because of static electricity, my animals shedding (THE DC-17 IS AN ANIMAL SPECIFIC VACUUM) but refuse to acknowledge that it is a design issue because fuzz and hair should not be able to easily access the area were the belt is located.

Also, the life time filter is a mess. After the first time that I rinsed it like the instructions said, it stunk, horribly! It was all the dander, etc. that you "you can not wash out"... per a vacuum repair person.

Also, the filter can not be completely cleaned because there are tiny holes in the fabric on top of the filter that acts as a trap to keep hair, dirt, gunk in the filter.

I have to take use tweezers to pull out through the tiny holes the hair, dirt, etc. This is also time consuming and it never really comes completely clean...

Comments for
The Dyson DC-17

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Jun 20, 2009
Rating

Suction great, but maintenance is worse than extra time vacuuming
by: Anonymous

The DC17 has great suction. The ads promise great suction and that is what you get. Time to go over the carpet is also great. The downside? All that suction pulls the pet hair into the beater bar and exposed belt (aka DESIGN FLAW). I have to spend 30 minutes cleaning the beater bar of hair that got pulled off the carpet but got caught on the beater bar. OR, I could use the Eureka BOSS I have and spend more time pushing the vacuum around instead of messing with the, well, mess. The Eureka doesn't pull up as much in the the same time but the beater bar doesn't get wrapped in hair as often (like every time). Dyson refuses to admit this is a problem for a tool supposedly designed for pets. Note to Dyson: fix this. Your premium price is not worth dealing with this clear misunderstanding about what constitutes pet hair on carpet.

Jun 07, 2009
Rating

disappointed
by: Anonymous

I agree - I'm never buying a Dyson again.

May 22, 2009
Rating

Filter is a pain even with an extra
by: Christine

My only problem with the DC17 is the filter. I have an extra filter and I have also done the twizzer thing too. This is time consuming. But I do Love my Dyson. I think it needs a more disposable filter that is cheaper and can be replace.

Dec 14, 2008
Rating

I love my Dyson
by: Shari

I've had my Dyson DC-17 for 2 years and had only
1 problem and that was due to my own mistake. I called and was helped by a very nice Dyson rep and
never had a problem since. I have 3 long haired dogs and have yet to have hair or fuzz clog the bar or anything else. I have a new home that has a lot of fine dust so the filter does need cleaning often but that's not a problem as I simply wash it and let it air dry for 24 hours. I definitely got what I paid for when I bought my
DC-17. Thank you Dyson for a wonderful product!

Oct 16, 2008
Rating

Love it... filter is a pain buy an extra
by: Anonymous

Love my dyson it sucks up everything it is supposed to and more. I have 2 dogs 2 cats and a fair amount of carpet.I vacuum 2-3 times a week. I do clean it after every use by brushing the filter off of the extra stuff it has collected. I wash the filter in the washing machine about once a month. The filter has to sit out to dry. DO NOT PUT IT IN THE DRYER. I sat and pulled out the hair once through the mesh. I would not waste your time. I have never had the beater bar brush problem that other reviewers have mentioned. I am purchasing an extra filter for convenience.

Oct 11, 2008
Rating

Hair stuck in belt
by: Anonymous

The DC17 by Dyson does work very well as far as suction power, but as the review said, every two or three rooms I have to take the unit apart and clean the belt and gear of hair and fuzz, otherwise it will make an aweful noise. For the cost of the unit, you'd think it wouldn't be so much trouble to pull out the bar and belt and clean them.

Aug 31, 2008
Rating

Vacuum works but it is very time consuming
by: Anonymous

This vacuum really does pick up lots of hair,etc but the lifetime filter is very difficult to deal with and hard to clean. Fuzz and other particles get caught at the top of the filter pan and has to be taken apart and manually cleaned. I will never pay this much again for a vacuum with such difficulty to use!