The Dyson DC-17

by Kelly
(Spotsylvania, VA USA)

Loved, loved, loved my Dyson DC-17 vacuum cleaner!

That is until I moved from my home that was mostly tile and not a lot of carpet. The carpet was also about 2 1/2 years old so the new "fuzzy" from the carpet was long gone.

But then... I moved into a home that had a lot more newer carpet and then I started having problems. My biggest complaint is that the fuzz, hair, ect. gets caught in the belt that holds the bead bar to the unit.

This causes the Dyson DC-17 vacuum to have to be taken apart so that I can take the fuzz and hair out off the belt otherwise is makes a very high pitch sound and does not work properly.

After many calls, e-mails, I have been told to first run the "no bead bar" option and then vacuum, does not work, then I was told to completely vacuum without the bead bar and then the vacuum does not pick up fuzz, hair.

I have to stop and take apart the vacuum (as I was taught by a Dyson rep to do) and pull the fuzz and hair out of the unit and put it back together, after vacuuming every single room of my house.

Dyson has also told me that it is because of static electricity, my animals shedding (THE DC-17 IS AN ANIMAL SPECIFIC VACUUM) but refuse to acknowledge that it is a design issue because fuzz and hair should not be able to easily access the area were the belt is located.

Also, the life time filter is a mess. After the first time that I rinsed it like the instructions said, it stunk, horribly! It was all the dander, etc. that you "you can not wash out"... per a vacuum repair person.

Also, the filter can not be completely cleaned because there are tiny holes in the fabric on top of the filter that acts as a trap to keep hair, dirt, gunk in the filter.

I have to take use tweezers to pull out through the tiny holes the hair, dirt, etc. This is also time consuming and it never really comes completely clean...

Comments for The Dyson DC-17

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Dec 20, 2014
LOL,yea it's a pain, and the hair gets caught in the motor NEW
by: Anonymous

Easy fix, take beater bar off, take belt off, take vac outside and with a butter knife turn motor on and the hair shreads with little pressure. IT's annoying, but the beater bar hardly EVER gets hair on it. It takes longer to take hair off my other beaterbar than do the butter knife trick. Do it outside due to it makes a lot of nasty dust (wear face mask). She smell is the belt getting hot from being stretched out from the hair on it. I got mine refurbished, the sole plate has a crack shere the belt is, I assumed it was from that.

Jul 17, 2013
Dc 17 stinks! NEW
by: Anonymous

I waited forever to get my Dyson. I couldn't decide between the ball or this one. Sadly I chose poorly. For the first year it was absolutely amazing, although not as good as my rainbow. Then the cheap plastic parts started breaking I had to get a power switch replaced. I have went through what feels like a million belts. Now even after I purchased yet again another belt the machine I still making a terrible noise. I've cleaned it completely out and got a new brush bar, but still making a terrible noise... I'm not sure that I will ever buy a Dyson again.... So much for maiming products that are the best quality and improve our daily lives.........

May 16, 2011
Dyson stinks
by: Anonymous

I had a kirby person come to my home and they showed me what my dyson had left behind!!!! I could not believe it! It looked like i never vacuumed! It was more expensive but way worth it!!! No retarded maitinence and a lifetime warranty! Oh and the best hepa filters so no more funky smells!

Mar 15, 2011
The worst vacuum ever
by: Michael in L.A.


I've written before about how poorly designed my Dyson D17 is. The only way to get the hair and dust out of the dome when it begins to lose preassure is to pour bleach in and let it soak for a couple of hours. That way you can pour out the contents. After wasting hours with various tools that proved to be the best solution. Also don't forget to clean out the hair collector next to the roller or your house will smell like burnt hair and your motor may burn up. Never again Dyson!

Mar 15, 2011
Update from my post on May 22, 2009
by: Christine

I hate this vacuum! I finally see what everyone was talking about with the belt and dog hair getting caught up in it! Pretty sure the motor blew up on mine from the way it smells. I will never buy another Dyson!

Mar 15, 2011
DC17 Dyson
by: Marilyn

First bought a Dyson upright reglar model in the U.K. approx. 13 years ago. It was amazing, best suction/cleaning capabilities I've ever experienced. I had probably experienced 4 or 5 altogether whilst growing up & after I got married & they were usually HOOVER I think.

I was sorry to leave the Dyson behind when we emigrated to Canada. In the first few years in Canada I went through as many vacuum cleaners different brands & prices, all of them unreliable & inefficient compared to my Dyson. So 4 years ago I reinvested in a DC17 Dyson, as we have a dog which sheds his coat 3 or 4 times a year.

There's no comparison to any other make because it is 100% better, I would always recommend it hands down over the copy cats & regular brands.

Jan 08, 2011
Waste of a lot of money
by: Anonymous

I have gone through several vacuums in my life, but the Absolute is absolutely the worst ever. I give up trying to clean out the top cyclone section that is stuffed with dog hair and dust. I have surely added as much dirt back into my home as I have taken out. Why would a company be so horrible as to make a consumer item that can not be maintained with some simple cleaning. Another consumer fraud and I'm a big idiot for laying out that much money.

Dec 06, 2010
Disappointed!
by: CLS

Bought a Dyson 2 years ago because I was tired of buying a cheaper brand every 2-3 years. I bought the DC-17 beacuse I have 1 dog. I sweep at a minimum, every other day. This vacuum worked great until about 4 months ago. It has lost a lot of suction. Seems very similar to the majority of posts on here. I empty the clear canister with every use and the owners manual says to wash the bottom filter every six months??? Very disappointed! For the price I paid for this vacum, I should have just continued to buy a cheaper brand every 2-3 years. Dyson is certainly not what is portrays itself to be.

Nov 20, 2010
Dyson DC17 clogs
by: Molly Beard

I am so upset with the Dyson DC17 vacuum cleaner. It clogs EVERY time is used it.

I live with my husband in a 1400 sq ft. home with little traffic and dirt. It has been in the shop twice at a cost of $130.00 so far.

I purchased the cleaner in 2005, but have to use my old cleaner to vacuum. We simply can not afford the repairs cost due to living on a fixed income.

The authorized vacuum cleaner repair store owner told me he always has a great number of Dysons in for repairs. He also stated Dyson Vacuums are not good cleaners and he would Never own one or advise anyone to purchase one.

Please think twice so you don't lose hundreds of dollars like I did.

Nov 20, 2010
Dyson Sucks...NOT!
by: Michael

I agree with Anonymous 9-8 who used a fork and knife to get the "Alien" hairs out of the cyclone dome of his DC17. I went way beyond and spent and hour in bright sun light peering into the abyss. Very strange stinky stuff hanging down and it didn't mater what I use to get it out including hi pressure air and a water jet. I call my brother in law, a Jaguar mechanic and suggested pouring bleach in and letting it sit for a few hours. I did and it worked pretty well. Obviously be very careful about splashing on your clothes or skin.

Also to take apart the dome above the black washer you need a special "star" type screw driver head and a very long device to hold it.

Where is Dyson on this? I was insulted when after the short warranty they provided (mine was rebuilt by them) they wouldn't answer any questions and would only refer me to a vacuum repair shop. Also I bought the "power head" device for cleaning sofas, etc. It barely spins when attached to the vacuum and picks up nothing.

WHERE IS DYSON ON THIS? SURELY THEY ARE READING THIS BLOG. PLEASE RESPOND SINCE YOU DON'T COMMUNICATE VIA CUSTOMER SERVICE.

Nov 14, 2010
Greatest Vacuum Cleaner
by: Anonymous

We've had the DC17 for over 3 years now and have not had any problems with it. We also purchased the handheld vacuum for cleaning up the car and fast cleanups and I do agree that this was a waste of money - the battery lasts for a very short period of time and we've had to replace two batteries already. But out DC17 works like a pro - we used to live in an apartment that had carpet in all rooms and now we have all hardwood and some area rugs. We do have a dog and I clean the canister and filter regularly - not a big deal and something that you would have to do with any vacuum out there. We've owned other vacuum cleaners in the past and none of them have lasted longer than 2 years. This one is the best vacuum we've ever owned.

Sep 14, 2010
Dyson Sucks... not!
by: Michael

Has anyone figured out how to get the top of the Cyclone chamber device off? Mine has hair from our pets stuck in the top sphere and it appears to have Star screws in the inside to keep you from taking it apart. Even after I've washed and air dryed the filter I get a foul smell coming out when we use the vacuum. I called Dyson once just after my six month warranty expired and they were not at all helpful or courteous. I tryed washing the dome out from the bottom with water from a hose and afterwards I could see tubes of hair sticking out of the cyclone holes but I could not reach them with any tool in my garage including my fav. a custom retooled coat hanger.
Dyson Sucks!...not

Sep 11, 2010
love our dyson
by: Anonymous

got our dc17 refurbished from a place in TX about 300 cheaper than they sell in regular stores and from day one it was obvious that it was sucking up things that our old vacuum was missing. Sure I have to pull stuff off the roller from time to time but that's part of the price you pay for the thing having more sucking power. Honestly it's one of the best things I've ever bought and I wouldn't hesitate to buy another. Not to sound condescending but some of you on here sound aghast that you are expected to do any kind of maintenance on any of your machines. To clean the inside I just use the hose from our other vacuum occasionally and clean the dyson, it's really not rocket science. There's absolutely non doubt in my mind that this thing is picking up way more lint/dust/pet hair than any other vacuum we've ever had.

Sep 08, 2010
doesnt lose suction? yeah right check this
by: Anonymous

I posted here about getting a dyson D 17 for Christmas and how happy I Initially was .

then i got into the maintenance and how much of a PITA it is.. I was just cleaning out the canister and took a look into the bottom of the spout with the black gasket around it and peered into it with a high powered light and noticed STRANDS of hair that were kinda hanging. I tried to get them out with abutter knife and even a fork. ( excuse my primitive tools, I don't own a vacuum cleaning kit) and I noticed these strands of hair were FIXED to the plastic. I first thought they were wrapped around screws or something.. but then on closer inspection they were actually coming out of the cyclone tubes.. some didn't have hair. most did by visually looking but then nearly half had hair protruding out looked like hair you would pull out of a hair cap to do a "frosting" kind of amount.. this hair is stuck in the cyclone and i can only imagine im not the first to see this or have this happen to their dyson.. I will call them tomorrow since i called today and they told me i had a blockage and that i need to clean the machine or i could have been charged labor for a repair place to "clean" it for me that wasn't a manufacturers defect.. I wonder if this is part of MY job as to CLEANING as im not so comfortable taking this thing apart and potentially breaking it or voiding my warranty..

check your dyson. you might be surprised..

I wonder what they will say when i tell them this/
will they tell me the vacuum isn't meant to pick up hair? i did buy the animal vacuum btw and i would hope that is what this is meant for..
the hair is kinda long for my 2 pugs. so might be my wifes hair and prolly a bit is..

I should have got the HUMAN model..

or do they not make that one yet?/

like i said so much for not losing suction..
my dyson overheated and shut itself down today and now im jacked that this supposedly superiorly designed vacuum lost suction based on its own design.. and its not easily repairable by the avg consumer.. go figure

im NEVER going to buy a dyson again and i WILL tell everyone I know what i experienced..

hopefully they rectify this correctly or ill include their solution in my conversation..

Sep 08, 2010
re: commercial cleaning person and wet messes
by: Anonymous

I just wanted to say to the person who has a cleaning company, who had mentioned somethign about not cleaning up wet messes and your vacuum wont stink.. what would you think cleaning the filter with cold water would do? I think thats a little more than a wet mess and its surely enough to get a stink going.. .. I just had a problem with my dyson i used it seemed like it didnt have the suction that it used to and i finned a couple rooms and went to dump the canister and when i came back installed canister and vacuum turned on for a half second and back off.. would only work when i pulled own handle and the beater motor was on but no suction.. called service.. she was helpful and i found out that you need to clean a "compartment"?? where the belt is that collects hair.. im like wtf is this why would you have a place for hair to just collect. she knew about it since she directed me to it but im thinking is this thew guy who says he just likes things to work better?? i NEVER had that happen with ANY wally world vacuum.. I don't think ill be buying a dyson just cause of stuff i read.. im not interested in taking the cyclones apart to make sure i dont have a ton of hair lodged in them.. im thinking also is a BAGGED vacuum that much more work?? my canister falls apart every time i empty it.. soon as i hit the button the plastic shroud nearly hits the floor.. sometimes it does.. and its not a tight fit as it once was.. and i dont use this thing that much..
it works now. but im not jumping for joy over it..

Jul 19, 2010
Dyson DC 17
by: Karen

I had heard so much about Dysons I decided to spend the big bucks on one. I usually use Sear or Windtunnels and liked them but... So I ordered the Dyson DC 17. I really don't like it and find myself using my beat up old Windtunnel often.

It picks up the dirt pretty well but does not get in under things well at all, the swivel head bends but is so thick it won’t go under even a little couches and chairs and cupboards. The cord is very short I am constantly pulling it out of the wall, the tool attachment cord is also very short and mostly doesn't reach anything I want it to reach.

But… the think I hate the most is it topples over all the time and goes crash on the floor, into nice glass things, my dogs whatever. It will not lock and stay in an upright position and constantly is falling... pita.

Jun 28, 2010
Beater Bar Motor Breaks Not Belt
by: Anonymous

I had a Dyson DC07 for years--got it when it first came out and loved it. Never had a single problem. Last year it died and I decided to "upgrade" to a DC17 since I have 2 dogs and vacuum every day. Just took it to the repair shop this morning because for the SECOND time the beater bar stopped working. The first time they had to replace the motor that runs the beater bar--not the main vacuum motor (I was told there are 2 motors in it), so I've figuring they will do the same this time.

It appears that if you get some caught on the beater bar that instead of the belt breaking, the motor burns out! Even if you stop the vacuum immediately, it's toast. According to Dyson I'm the only person this has happened to. Does that mean that other people do not occasionally get things caught in their vacuum? Any other vacuum I've had, the belt breaks if something gets caught but not the DC17. If I had to do it over again, I would definitely NOT buy this machine.

Jun 24, 2010
Everything needs maintenance
by: Anonymous

If the belt breaks it is a eight dollar part that you can get at any vacuum repair place and do it yourself. As far as hair building up on bar show me a vacuum that does not build up hair and I will buy it.

I bought the number one rated bagless vacuum and it sucks compared to Dyson. No I do not have stock I am just a consumer that had a lab dog and used the vacuum 5 times a day and it lasted 4 years.

Jun 13, 2010
Occasionally great, but not worth the $
by: Anonymous

At its peak, our Dyson DC-17 "Pets" model works great. It clearly picks up more dirt, hair, etc. In fact, upon purchase, we ran it over freshly vacuumed carpet and the cannister filled with dirt and hair.

And that's typically what happens even if we run it almost immediately after a cleaning crew has been in our house.

But we so often run into clogging, nasty whining & "chunking" noises, and other problems that require attention that it definitely doesn't seem to be worth the money.

It's a good concept, but I'm disappointed. I think there's a design flaw of some sort.

May 20, 2010
Dyson sucks!!!!!!!!!!!!!
by: Anonymous

I Bought the vaccume within 3 months burned marks in my carpet,told dyson about my concerns.I was told that the retailer shouldnt of sold me this vaccume because of my type of carpet. So it just happens I have a vaccume retailer, that sells Dyson one block away and they laughed and said they havent ever heard of such an excuse.I SENT photos of the carpet and they said they would get back to me.You guessed it no response for about a year.What a joke company
If anyone wants to buy a Dyson?I have some prime swamp-land in Florida I can sell you for cheap!!!!!!!!

May 17, 2010
Great vacuum
by: Anonymous

I have my dyson dc17 for over two years I have three cats I get enough cat hair in a week to make a new cat. I vacuum every day. I clean the vacuum every Sunday. Once a month I use the leaf blower on it. I works great. The only problem I have had is broken belts. If you run over something that gets stuck in the roller it will break the roller belt. The only vacuum stronger than my Dyson is my Sears shop vacuum.

May 11, 2010
Dyson is Great
by: Eric S

I own a small residential cleaning company and only use Dysons. At my home, I have 3 cats and a dog, almost all wood floors, the vacuum does great. Once a momnth I spend 20 minutes cleaning it up. As with any motorized deveice, maintenance must be done to ensure proper function, similar to a car. Vacuuming uop water or other liquids is not good and dyson states that all over the operating instructions. This results in a stinky vacuum. Don't vacuum up wet messes, simple.

May 02, 2010
Hate my Dyson
by: Anonymous

I too have the Dyson Animal and I bought it specifically because we have a dog and a cat that shed year round. It worked fine the first couple of times but then it started making a loud high pitched noise and the suction became less and less powerful. We have taken it apart and tried to clean it multiple times to no avail. Like others I am constantly stopping in the middle of vacuuming to clean the bar, hose, etc. And don't even bother with attachments because then the sucking power is useless. Honestly it was the biggest waste of money and I would trade it for a cheap vacuum in a heartbeat. Heck, my dust buster works better then this piece of junk! I can actually get on my hands and knees and clean my steps better with my hands then this $500.00 machine.

Apr 30, 2010
return it if you can
by: Ines

I have the same problem with the belt/noise. It's so frustrating. I called Dyson and they have terrible customer service, they wouldn't let me talk to a supervisor about upgrading to a model without the design flaw (they do have models where the belt is covered, so just admit that it's a design flaw).
I love everything else about the vacuum, great suction, easy to empty, no replacement parts.
So I called Bed Bath and Beyond and they said I can return the thing, they don't care that I bought it 3 years ago. I'm sooo happy. I'll return it and buy a better Dyson.
So I just thought I'd let you guys know, if any of you bought it at Bed Bath and Beyond, they have far better customer service than Dyson and can help you out.

Apr 21, 2010
Pet Hair wrapping on bar!
by: Anonymous

we have 2 Golden Retrievers, and our Dyson can't run for more than 5 minutes without making that terrible racheting sound, cause by dog hair wrapping around the brush bar. Stopping to clean the bar every 5 minutes does not make for efficient housecleaning. For something that advertises itself as being a product for pet owners, they really missed the boat on the design. We can't wait to get rid of this sucker (no pun intended) and hopefully find something that does a better job for less money -- shouldn't be too hard given the Dyson's high pricetag . . .

Apr 16, 2010
LAME
by: Anonymous

Really just wish I would have bought another vacuum. I have bought 5 filters always needing to change after every vacuum, they stink, and I am a total CLEAN FREAK. My house is always clean and I vacuum every two days. My only pet is now 2 children. I will never buy another dyson.

Mar 07, 2010
Issues
by: Anonymous

I have had my dyson for 2 years now. I used it for the first year and never cleaned the filter (never realized I had to). Ever since I have it doesn't work as well. I have just purchased a new filter hoping this will take care of the problem. I have never had any problems with it's suction before this happened. Overall I am very happy with the dyson. Other vacuums never have lasted me this long....sad to say.

Mar 06, 2010
Love My Dyson
by: Anonymous

I've had my DC 17 Allergy and Asthma model for 1 1/2 yrs. I have never had any of the problems that others are posting. I have 3 cats, one of whom sheds year round and I have never had any problems with fur or my hair or fuzz from the new carpet getting caught in the roller bar.....maybe because I vacuum regulary? In fact I just cleaned my filter last night for the first time in over 6 months and there wasn't any fuzz or hair that needed pulling out. Love my Dyson!

Mar 02, 2010
Dyson DC17
by: Megan L.

We purchased our very first Dyson DC17 a few years ago and since we've had nothing but PROBLEMS! I seriously think we bought a "lemon" if that's even possible when it comes to vacuumes? I sent it back to Dyson five times before they ended up telling us that "Oh sorry but your warranty is now up and basically good luck".

My Dyson died a slow and painful death and there's no reason why?? I can say that during the process of trying to figure out what was wrong with my vacuum that Dyson did send me a loaner vacuum and it worked GREAT!

I was SO happy with the way the loaner was working that I called back Dyson to see if I could just trade my over $500 vacuum for the $300 and change loaner that they sent me so we could just get through the whole vaccume crisis and well I was told no, so not only did they not fix my vacuum, nor the problem but they didn't want to go out of their way to help me at all......NEVER AGAIN!

Jan 29, 2010
Dyson dc17
by: Rob Lynch

Just try to get one of these things fixed when they break. for over $500 the general level of customer service is terrible. You can't buy parts and then service centers are hundreds of miles away.

Before you buy one of these beautifully expensive systems, find out where the closest service center is. (I would put money you can't take it back to the store you bought it from).

Next time I purchase a vacume it will cost less than $150, that way when it breaks I will just replace it. Ours broke and replacing the "RUBBER BAND" is going to cost over $80. (the 150 one would probably come in at a fraction of that and be reparable locally)

Jan 10, 2010
Worst vacuum I ever owned
by: Anonymous

I bought the Animal DC17 because it is suppose to be great for cleaning pet hair. The suction is great for about 5 minutes then it clogs & the whole vacuum has to be taken apart & cleaned & then maybe it will work. It is now clogged in the top where it can't be reached to clean without taking it to a repair shop.
This vacuum has major design flaws.
I tell everyone that askes, don't buy a Dyson.

Nov 28, 2009
love my Dyson
by: Anonymous

I have had my Dyson for over a year now. I love it! I have 2 kids and a dog. I have never had any problems. It is easy to clean - nothing like the problems I've read on this site! I'll never buy anything but Dyson again!

Oct 31, 2009
the other filter
by: Anonymous

Has anyone ever replaced the 'other filter' on the D17? Not the washable filter, but the one (I didn't know about) at the base? I bought one today--to hopefully fix the weak hose suction issue..but I can't get the screw out to remove the housing. Suggestions??

Jul 23, 2009
To wash filter
by: Anonymous

First before you wash the filter you need to use an air hose and spray air through it to get most of the dirt out then proceed to wash. This will give you better cleaning and you won't have to use tweezer!!!

Jun 20, 2009
Suction great, but maintenance is worse than extra time vacuuming
by: Anonymous

The DC17 has great suction. The ads promise great suction and that is what you get. Time to go over the carpet is also great. The downside? All that suction pulls the pet hair into the beater bar and exposed belt (aka DESIGN FLAW). I have to spend 30 minutes cleaning the beater bar of hair that got pulled off the carpet but got caught on the beater bar. OR, I could use the Eureka BOSS I have and spend more time pushing the vacuum around instead of messing with the, well, mess. The Eureka doesn't pull up as much in the the same time but the beater bar doesn't get wrapped in hair as often (like every time). Dyson refuses to admit this is a problem for a tool supposedly designed for pets. Note to Dyson: fix this. Your premium price is not worth dealing with this clear misunderstanding about what constitutes pet hair on carpet.

Jun 07, 2009
disappointed
by: Anonymous

I agree - I'm never buying a Dyson again.

May 22, 2009
Filter is a pain even with an extra
by: Christine

My only problem with the DC17 is the filter. I have an extra filter and I have also done the twizzer thing too. This is time consuming. But I do Love my Dyson. I think it needs a more disposable filter that is cheaper and can be replace.

Dec 14, 2008
I love my Dyson
by: Shari

I've had my Dyson DC-17 for 2 years and had only
1 problem and that was due to my own mistake. I called and was helped by a very nice Dyson rep and
never had a problem since. I have 3 long haired dogs and have yet to have hair or fuzz clog the bar or anything else. I have a new home that has a lot of fine dust so the filter does need cleaning often but that's not a problem as I simply wash it and let it air dry for 24 hours. I definitely got what I paid for when I bought my
DC-17. Thank you Dyson for a wonderful product!

Oct 16, 2008
Love it... filter is a pain buy an extra
by: Anonymous

Love my dyson it sucks up everything it is supposed to and more. I have 2 dogs 2 cats and a fair amount of carpet.I vacuum 2-3 times a week. I do clean it after every use by brushing the filter off of the extra stuff it has collected. I wash the filter in the washing machine about once a month. The filter has to sit out to dry. DO NOT PUT IT IN THE DRYER. I sat and pulled out the hair once through the mesh. I would not waste your time. I have never had the beater bar brush problem that other reviewers have mentioned. I am purchasing an extra filter for convenience.

Oct 11, 2008
Hair stuck in belt
by: Anonymous

The DC17 by Dyson does work very well as far as suction power, but as the review said, every two or three rooms I have to take the unit apart and clean the belt and gear of hair and fuzz, otherwise it will make an aweful noise. For the cost of the unit, you'd think it wouldn't be so much trouble to pull out the bar and belt and clean them.

Aug 31, 2008
Vacuum works but it is very time consuming
by: Anonymous

This vacuum really does pick up lots of hair,etc but the lifetime filter is very difficult to deal with and hard to clean. Fuzz and other particles get caught at the top of the filter pan and has to be taken apart and manually cleaned. I will never pay this much again for a vacuum with such difficulty to use!

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