The Dyson DC-17

by Kelly
(Spotsylvania, VA USA)

Loved, loved, loved my Dyson DC-17 vacuum cleaner!

That is until I moved from my home that was mostly tile and not a lot of carpet. The carpet was also about 2 1/2 years old so the new "fuzzy" from the carpet was long gone.

But then... I moved into a home that had a lot more newer carpet and then I started having problems. My biggest complaint is that the fuzz, hair, ect. gets caught in the belt that holds the bead bar to the unit.

This causes the Dyson DC-17 vacuum to have to be taken apart so that I can take the fuzz and hair out off the belt otherwise is makes a very high pitch sound and does not work properly.

After many calls, e-mails, I have been told to first run the "no bead bar" option and then vacuum, does not work, then I was told to completely vacuum without the bead bar and then the vacuum does not pick up fuzz, hair.

I have to stop and take apart the vacuum (as I was taught by a Dyson rep to do) and pull the fuzz and hair out of the unit and put it back together, after vacuuming every single room of my house.

Dyson has also told me that it is because of static electricity, my animals shedding (THE DC-17 IS AN ANIMAL SPECIFIC VACUUM) but refuse to acknowledge that it is a design issue because fuzz and hair should not be able to easily access the area were the belt is located.

Also, the life time filter is a mess. After the first time that I rinsed it like the instructions said, it stunk, horribly! It was all the dander, etc. that you "you can not wash out"... per a vacuum repair person.

Also, the filter can not be completely cleaned because there are tiny holes in the fabric on top of the filter that acts as a trap to keep hair, dirt, gunk in the filter.

I have to take use tweezers to pull out through the tiny holes the hair, dirt, etc. This is also time consuming and it never really comes completely clean...