My wife and I purchased our Kirby G 2000 new in 2000 to keep our new home’s carpets clean. I inherited an older Kirby from my grandfather which worked fine and was 20+ years old. We used that machine as a trade-in towards our new unit and paid $1000 for it.
The sales pitch was long winded but sweetly delivered, so we were sold. Nine years later, the only part to fail was the power cord. I have routinely replaced the rubber drive belt and HEPA bags as needed. They are simple to service and last a long time. I have had two brush rolls for my vacuum (the original and a replacement) in the time I have had it and it will need a new one soon.
I feel the need to stress the owner servicing of the unit. I am pretty diligent about cleaning accumulated dirt and hair and string, etc. that builds up in the suction head. I feel that because of that maintenance, I have helped my Kirby G2000 vacuum last as long as it has.
My gripes are few but concerning. The initial cost is brutal. Now that I know better, I think that a used Kirby is a much better deal.
Secondly, the weight of the unit makes it a real “chore” to use. It is inconvenient for me to use but for my son, the electric assist function is the only way he can push it. Finally, the prices for parts are really expensive. The belts and bags are far more expensive than you would think they should be. To keep the Kirby in top shape, you have to hunt for deals on the parts it needs.
All of this being said, I do enjoy the exclusivity factor of having this vacuum. It is built to last and has neat attachments that really do help around the house. Hope my experiences help!